Balcas Energy Reviews

4.75 Rating 1,568 Reviews
95 %
of reviewers recommend Balcas Energy
Read Balcas Energy Reviews

About Balcas Energy:

Balcas Energy is part of Balcas, a natural leader in the world of timber.
We opened our first sawmill in 1962 and became one of the largest in the UK and Ireland. Our success came from our knowledge of and respect for timber. In our quest to make the most of every precious tree, Balcas Energy was born.

A co-product of our operations is pure sawdust. In 2004, using natural tree resin as a binder, our engineers pioneered the production of high quality wood pellets.

Originally known as brites, our high grade EN plus pellets have since grown to become 50% of our business. In 2016, Balcas purchased the UK’s largest wood pellet distribution company Forever Fuels and in 2019, with growth in mind, rebranded as Balcas Energy. Balcas Energy is proud to employ some of the most experienced biomass experts in the UK and Ireland and thanks to our advanced Combined Heat and Power plant, both of our production sites are self-sufficient.

Balcas Energy’s Invergordon and Enniskillen sites have production capacities of 100,000 tonnes and 55,000 tonnes of wood pellets respectively. Our operations are so efficient that we put surplus electricity back into the grid throughout the year.

Balcas employs over 380 people and an additional 300 are engaged in forest harvesting and haulage on our behalf.

Visit our Online Shop: https://balcasenergy.com/online-shop/

Visit Website

Phone:

02866411001

Email:

monica.seceleanu@balcas.com

Location:

75 Killadeas Road,Enniskillen,County Fermanagh,

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Happy with all aspects of the service, cheers.
Helpful Report
Posted 9 months ago
Thank you so much, Mary! :)

So happy when our customers are happy!
Monica
Posted 2 weeks ago
Customer Service
Delivery
As always the delivery driver Gary (who is the immediate face to your company) was superb. He is always exceptionally helpful, efficient and polite. He has gone "the extra mile" to ensure we did not run out of pellets. I cannot see a box for unhappy so I'll put it here. FF used to be very responsive in confirming a delivery shortly after I asked for it to be scheduled on line. Now I hear nothing until the very last minute to confirm that you will be able to deliver on the requested date. This makes me very nervous. This time we are under a week from the requested date and had still heard nothing. If it wasn't for Gary I am not sure that we wouldn't have run out and still heard nothing. In addition it seems very bad planning that I couldn't even get a pallet of pellets from you as a stop gap as they were marked out of stock on line.
Helpful Report
(Okehampton) - Posted 1 year ago
Customer Service
Delivery
We were empty and I’m they arrived
Helpful Report
(Avonmouth) - Posted 1 year ago
Customer Service
Delivery
They are a good-sized organization willing to supply small deliveries. Mally the driver is always pleasant, efficient and is not put off by bad weather and our remote location.
Helpful Report
(Middlewich) - Posted 1 year ago
I was not present but all proceeded well in everyway
Helpful Report
(Mistley) - Posted 1 year ago
Customer Service
Delivery
Easy to order online, quick delivery, kept us informed. But when blowing the pellets could the dust extractor pipe be used, as we had dust everywhere. Many thanks.
Helpful Report
(Avonmouth) - Posted 1 year ago
Customer Service
Delivery
Prompt response to delivery request. Pleasant efficient driver.
Helpful Report
(Avonmouth) - Posted 1 year ago
Customer Service
Delivery
Delivery driver on time and very helpful.
1 Helpful Report
(Avonmouth) - Posted 1 year ago
Customer Service
Delivery
Good delivery, helpful driver.
Helpful Report
(Avonmouth) - Posted 1 year ago
Customer Service
Delivery
Supplied pellets as promised
Helpful Report
(New Holland) - Posted 1 year ago
Customer Service
Delivery
Friendly and courteous driver
Helpful Report
Posted 1 year ago
Customer Service
Delivery
Provided and efficient service. Friendly on the phone. We are a tricky delivery, and the driver Mally was excellent. He phoned me last night and gave 2 phone updates this morning. Much appreciated. He said he enjoyed the difficult bridge (!) and was friendly when he was here.
Helpful Report
(Middlewich) - Posted 1 year ago
Customer Service
Delivery
regular service no hassle
Helpful Report
(Avonmouth) - Posted 1 year ago
Customer Service
Delivery
Pellets delivered on time and delivery report received.
Helpful Report
(East Kilbride) - Posted 1 year ago
Customer Service
Delivery
This would have been a 5 star review if FF had not changed the delivery day. However the delivery itself went well and was within the time-slot indicated by the company. I would use this company again.
Helpful Report
Posted 1 year ago
Delivery
Friendly and efficient driver
Helpful Report
Posted 1 year ago
Customer Service
Delivery
Received text 1 day prior to delivery as confirmation. Delivery came on correct day and stated time of delivery. Driver polite and helpful. All went efficiently. One can say everything went very well. Just trying to understand why blown pellet's have gone up 32% in price in the last 18 months.
Helpful Report
(Okehampton) - Posted 1 year ago
Customer Service
Delivery
Although first delivery got cancelled at short notice. The driver who delivered was excellent. It’s a tricky site but he pre-read my detailed instructions, called evening before and morning of delivery.
Helpful Report
(Avonmouth) - Posted 1 year ago
Customer Service
Delivery
Delivery as requested
Helpful Report
(Mistley) - Posted 1 year ago
Customer Service
Delivery
Excellent, helpful driver!
Helpful Report
(Avonmouth) - Posted 1 year ago
Balcas Energy is rated 4.75 based on 1,568 reviews