Balcas Energy Reviews

4.75 Rating 1,568 Reviews
95 %
of reviewers recommend Balcas Energy
Read Balcas Energy Reviews

About Balcas Energy:

Balcas Energy is part of Balcas, a natural leader in the world of timber.
We opened our first sawmill in 1962 and became one of the largest in the UK and Ireland. Our success came from our knowledge of and respect for timber. In our quest to make the most of every precious tree, Balcas Energy was born.

A co-product of our operations is pure sawdust. In 2004, using natural tree resin as a binder, our engineers pioneered the production of high quality wood pellets.

Originally known as brites, our high grade EN plus pellets have since grown to become 50% of our business. In 2016, Balcas purchased the UK’s largest wood pellet distribution company Forever Fuels and in 2019, with growth in mind, rebranded as Balcas Energy. Balcas Energy is proud to employ some of the most experienced biomass experts in the UK and Ireland and thanks to our advanced Combined Heat and Power plant, both of our production sites are self-sufficient.

Balcas Energy’s Invergordon and Enniskillen sites have production capacities of 100,000 tonnes and 55,000 tonnes of wood pellets respectively. Our operations are so efficient that we put surplus electricity back into the grid throughout the year.

Balcas employs over 380 people and an additional 300 are engaged in forest harvesting and haulage on our behalf.

Visit our Online Shop: https://balcasenergy.com/online-shop/

Visit Website

Phone:

02866411001

Email:

monica.seceleanu@balcas.com

Location:

75 Killadeas Road,Enniskillen,County Fermanagh,

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The five stars are for Richard, our delivery driver, who as always went above & beyond. If I could, I'd put 1 star for the company though. Like everyone here, the takeover has been less than okay. As a comparison, with Forever Fuels, you placed your order, could select a delivery date to suit, would receive a notification, almost immediately with a confirmed delivery date and payment was on account, as quantities were not completed until the day. Thus, you paid for the actual amount delivered, sometimes less, sometimes more. With Balcas, I placed the order, was required to pay immediately, received a confirmation of possible dates (which incidentally they failed to meet) and then a final notification of less than 24 hours before the actual delivery date. In summary, five stars for Richard, one at best for Balcas. Balcas, please note this and sort out your systems and admin. It makes all the difference to the customer experience.
Helpful Report
Posted 2 months ago
Customer Service
Delivery
Got a call from the driver prior to delivery, I was in London, he was delivering to my home in North Devon, the delivery is complicated, I messaged him instructions, all went very well indeed, polite, efficient, excellent! Thank you.
1 Helpful Report
(Avonmouth) - Posted 1 year ago
Customer Service
Delivery
Reliable an efficient friendly service!
Helpful Report
(Avonmouth) - Posted 1 year ago
Customer Service
Delivery
Delivery excellent. Office as bit all over the placed
Helpful Report
(Okehampton) - Posted 1 year ago
Delivery
As always Vic the delivery man kept us in picture and loaded the hopper with his normal efficiency and cheer! Thanks Norry Boulting
Helpful Report
(East Kilbride) - Posted 1 year ago
Customer Service
Delivery
Delivery process was perfect. Date was pre-arranged by email, driver then contacted me the night before and again an hour before arriving. Delivery itself was efficiently done and I was back to work within an hour. Can't fault it at all.
Helpful Report
(East Kilbride) - Posted 1 year ago
Customer Service
Delivery
Very efficient service, with excellent communication, and on time as usual
Helpful Report
(East Kilbride) - Posted 1 year ago
Customer Service
Delivery
Ordering is easy, service is great, and Gary the delivery guy is very accommodating
Helpful Report
(Okehampton) - Posted 1 year ago
Customer Service
Delivery
Brilliant service
Helpful Report
(Middlewich) - Posted 1 year ago
Customer Service
Delivery
Delivery driver was excellent.
Helpful Report
(Middlewich) - Posted 1 year ago
Customer Service
Delivery
Fast and efficient
Helpful Report
(Fishburn) - Posted 1 year ago
Customer Service
Delivery
On time, clean, tidy no fuss delivery. Driver polite and helpful.
Helpful Report
(Avonmouth) - Posted 1 year ago
Customer Service
Delivery
Your driver (David Osborne) made the difference between providing an acceptable service and providing a very good service. He does his job thoroughly and to a very good standard. Delivery Staff like David give me the customer the confidence to keep ordering from you. I have no doubt that you are proud to have people like David work for you and as a customer it would fantastic if all drivers did their jobs the way David does 👏👏👏
Helpful Report
(Mistley) - Posted 1 year ago
Customer Service
Delivery
Very good
Helpful Report
(New Holland) - Posted 1 year ago
Customer Service
Delivery
Great service as usual. Dave the driver isa national treasure
Helpful Report
(Mistley) - Posted 1 year ago
Customer Service
Delivery
Driver Vic was extremely knowledgeable and helpful and listened carefully to our requests.
Helpful Report
(East Kilbride) - Posted 1 year ago
Delivery
Your Driver is so polite and professional brilliant for you company! Thank you
Helpful Report
(Okehampton) - Posted 1 year ago
Customer Service
Delivery
Quick efficient delivery. Minimum mess.
Helpful Report
(Avonmouth) - Posted 1 year ago
Customer Service
Delivery
because it was such a friendly driver who arrived later this afternoon with a smile on his face and clearly loves his job.
Helpful Report
(Mistley) - Posted 1 year ago
Delivery
Driver was timely and courteous.
Helpful Report
(Middlewich) - Posted 1 year ago
Balcas Energy is rated 4.75 based on 1,568 reviews