I changed from my existing supplier to Forever fuels for 2 reasons. I wanted 12.5 K bagged pellets as the 15 K bags were a bit heavy, and based on the glowing reviews which appear here. I paid the amount due after opening an account and waited for my confirmation that delivery would be on the appointed day. At around 4pm I sent an email as,img when mydelivery would be effected-no response! I telephoned next morning and after investigating was told " the couriers did not have a suitable vehicle" the delivery was eventually made the following when my existing stock of bags was down to one. Is this a "one-off" or do I give FF another chance? The pellets are also more expensive than my previous supplier. Not a good experience for a new customer